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Get In Galicia Online Grants and Subsidies

Frequently asked questions

Who are we?

Get in Galicia is a portal of the wholesale/retail agency Viajes Carmi (www.viajescarmi.com), also owner of other portals, www.caminodesantiagoreservas.com, www.livingthecamino.com and www.experienciasdeportivas.com.
With 10 years as a booking centre, many thousands of people trust our services every year in order to live a wonderful experience and make the most of their free days.
In recent years we have been present at the most important tourism fairs worldwide, Fitur, ITB Berlin, ITB London, Dublin, and we have provided services to people from all 5 continents.

What services do we offer?

Get in Galicia offers bookings of outstanding and unique experiences throughout the Galician region, tailor-made tour guides, guided tours, guides/companions, transfers, bicycle hire, motorhomes, visits to the best charming places in this beautiful region, Celtic forts, monasteries, islands, rivers, estuaries, boat trips, spa reservations, etc.

Who are our services aimed at?

Our services are aimed at all types of people who will visit Galicia and want to make the most of their stay, individuals, families, groups, pilgrims on the Camino de Santiago, etc..


How to make a reservation in Get in Galicia?

Making a reservation with us is very simple. You have several options:

1. By phone. If you wish, you can call us on (+34) 634 867 300 if you are calling us from Spain, +353 1 69 942 18 if you are calling us from Ireland or +44 2 080 891 498 if you are calling us from the United Kingdom. We will be happy to advise you and explain any queries you may have before you make your booking. Our opening hours are from 9.00 am to 20.00 pm.

2. By email. Send us an email to info@getingalicia.com. We will always reply within 24 working hours of receiving your request.

3. On-Line. From our own website, www.getingalicia.com, you will be able to make a firm reservation for the experience of your choice.

Always bear in mind the following details:

Each experience has a specific time, expressed in each file.
Some bookings are priced per person and others per group. If you make a group booking, you must refer to the number of groups, not the number of people.
Please read carefully every piece of information that appears in the timetables or in the number of people ranges.
If you are booking a transfer or any other type of experience where we need to know any relevant details, flight number, timetable, etc., you can express this at the end of your booking when we ask for your personal details, in the "comments" section.
The booking process is very simple: choose the date, timetable, number of participants, personal details and payment (bank transfer, credit card or Paypal).

How far in advance do I need to book?

With 24 working hours you can book any of the experiences we have published on www.getingalicia.com. However, please read all the information about each experience, as some of them may not allow reservations to be made this far in advance.
In any case, we always advise you to book sufficiently in advance to ensure that the whole process is as successful as possible and to avoid last minute incidents.

Can I bring my pet?
In most of the published experiences you can bring your pet, but in some, such as visits to monasteries, boat trips, etc., there may be some kind of special policy in this regard. In this case, we always advise you to contact us before making your reservation to make the necessary arrangements.

What documentation do I need to present for my booked experience?

When you make a reservation, you will automatically receive an e-mail notification of your booking.

Subsequently, within a short period of time, you will receive the complete documentation, i.e. your booking voucher with all the details of the timetable, members, booking number, etc. You can take it with you on your mobile phone or tablet, although we recommend that you print it out to present to the guide or service provider. Please watch out for the arrival of this new email in which this documentation, voucher or voucher is enclosed.

Can I change a booking?

Yes, of course you can. You can modify your booking. Please note the information on booking modification in our general terms and conditions.

Can I cancel my booking?

Yes, you can cancel your booking. You will have to inform us of the reasons for your cancellation. Also, you will have to take into account the information detailed in our general conditions.


Telephone Assistance

Once you have made your reservation, you can always contact our helpline or via whatsapp by calling (+34) 634 867 300, which works 365 days a year. We will get back to you as soon as possible.

Privacy Policy

This organization will keep the information confidential and use it exclusively to provide the services requested, with all the legal and security guarantees mandated by Organic Law 15/1999, of the 13th December on the Protection of Personal Data.

Get in Galicia commits to not passing on, selling or sharing the information with third parties without express approval. Furthermore, Get in Galicia will delete or rectify the information when it is inaccurate, incomplete or ceases to be necessary or relevant to its purpose, in accordance with the terms of Organic Law 15/1999 of the 13th December, on the Protection of Personal Data.

The user can withdraw the consent they have provided and exercise their right to access, rectification, cancellation and opposition by communicating with the corporate management of Get in Galicia duly identifying themselves and providing concrete proof that they possess the right they wish to exercise.

Get in Galicia adopts all the security levels required by said Organic Law 15/1999 on the Protection of Personal Data and its development guidelines. However, Get in Galicia accepts no responsibility for damage and harm caused by changes third parties may make to the user’s computer systems, electronic documents, or files.

Get in Galicia may use cookies during the provision of its website services. Cookies are physical files of personal information stored in the user’s own computer terminal. The user has the capability to configure their navigator to prevent the creation of cookie files or to warn that they have been created.

If the user chooses to leave our website via links to websites which do not belong to Get in Galicia, the company accepts no responsibility for the privacy policies of other websites or the cookies they may store on the user’s computer.

Our policy on electronic mail is organized to only send emails which you have requested, or agreed to receive.

If you prefer not to receive these messages by electronic mail we offer the option of exercising your right to cancellation and refusal to receive messages, in accordance with the terms of Title III, article 22 of Law 34/2002 on Computation and Electronic Commerce Services Provided to Society (LSSI).